Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Singer Audiology PC and Michelle Singer LLC ("Singer Audiology," "we," "us," or "our"), an audiology practice headquartered in New York.

By providing your mobile phone number and opting in to receive SMS communications from Singer Audiology — whether through our website, by phone, in person, or by texting a keyword to our designated number — you affirm that:

• You are at least 18 years of age, or are the parent or legal guardian of a minor on whose behalf you are consenting.
• You are the owner or authorized user of the mobile phone number provided and have the authority to consent to these Terms for that number.
• You have read, understood, and agree to be bound by these Terms in their entirety.
• You consent to the receipt of automated and manually dialed text messages from Singer Audiology as described herein.

Singer Audiology operates an SMS messaging program for the purpose of facilitating patient care communications and administrative coordination. The program is intended to provide a convenient, efficient communication channel between Singer Audiology and our patients and prospective patients.

Our SMS program may include, but is not limited to, the following types of communications:

• Appointment reminders — Upcoming appointment reminders, scheduling confirmations, and rescheduling notifications.
• Care-related communications — Hearing care instructions, progress check-ins, and general information related to your care.
• Administrative notices — Office closures, location changes, insurance verification updates, and billing reminders.
• Consultation follow-ups — Responses to inquiries submitted via our website or phone, and follow-up messages for prospective patients.
• Program updates — Information about new services, insurance coverage changes, or important regulatory updates that may affect your care.

Note: Our SMS program is not intended for emergency communications. If you are experiencing a medical emergency, call 911 immediately.

You may enroll in our SMS program through any of the following authorized opt-in methods:

• Web form opt-in — Submitting an authorized online consultation request form and expressly checking the SMS consent checkbox.
• Verbal consent — Providing express oral consent during a phone call or in-person appointment with a Singer Audiology representative.
• Keyword opt-in — Texting an authorized keyword to our designated SMS short code or long code, as communicated by our team.

Consent to receive SMS messages is entirely voluntary and is not a condition of receiving any health services from Singer Audiology. You may refuse to opt in or withdraw your consent at any time without affecting your access to care.

You may withdraw your consent to receive SMS messages at any time. The automated SMS opt-out process uses a single-word keyword. We will also process reasonable opt-out requests made by SMS, phone, or email promptly.

• Reply STOP to any SMS message received from Singer Audiology to stop receiving messages. You may also reply UNSUBSCRIBE or END as a single word.
• Call us directly at (212) 914-4327 during business hours to request removal from our SMS list.
• Email us at info@singeraudiology.com with your name, mobile number, and request to opt out of SMS communications.

After a valid SMS opt-out keyword is processed, you will receive a single confirmation text: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe." Reply START to resume receiving messages.

No further messages will be sent from the applicable SMS number unless you affirmatively re-enroll.

Important: Opting out of SMS communications does not cancel appointments, terminate your care plan, or affect any other services you receive from Singer Audiology. Please contact our office directly for appointment or care-related changes.

Message frequency will vary depending on your stage of care, the nature of your communications with our office, and any preferences you communicate to us. As a general guideline:

• During active care, you may receive up to 1–2 messages per day for appointment reminders and care coordination.
• Outside of active care, you may receive up to 4 messages per month for administrative and follow-up communications.
• Prospective patients who have submitted a consultation request may receive up to 3 messages per week until their consultation is complete or they opt out.

We strive to communicate with you only when necessary and to respect your time. If you find the frequency of messages excessive, you may reply STOP at any time or contact our office to adjust your communication preferences.

Singer Audiology does not charge any fee for participation in its SMS program. However, please be aware of the following:

• Message and data rates may apply. Standard messaging and data rates charged by your mobile carrier may apply to both messages you receive from us and any replies you send. These charges are determined by your individual carrier plan.
• Carrier liability. Singer Audiology is not responsible for any charges imposed by your wireless carrier related to SMS receipt or delivery. Please contact your carrier if you have questions about your messaging plan.
• Supported carriers. Our SMS program supports most major US carriers, including AT&T, T-Mobile, Verizon, and other regional carriers. Carrier support may vary.
• Delivery not guaranteed. Singer Audiology is not responsible for undelivered messages due to carrier issues, network outages, incorrect phone numbers, or other technical factors outside our control.

When interacting with Singer Audiology via SMS, you agree to use the communication channel solely for lawful, appropriate purposes. You may not use our SMS channel to:

• Send spam, unsolicited commercial messages, or messages unrelated to your care or inquiry.
• Send harassing, threatening, abusive, defamatory, or illegal content of any kind.
• Impersonate any person or entity, or misrepresent your identity or affiliation.
• Transmit content that infringes upon the intellectual property rights or privacy rights of any party.
• Use our SMS channel to seek emergency medical assistance — call 911 in any emergency situation.

Singer Audiology reserves the right to terminate your access to our SMS program and report any abusive or illegal conduct to the appropriate authorities.

SMS is not a substitute for in-person hearing care. Information transmitted via our SMS program is provided for convenience only and does not constitute medical advice, diagnosis, or treatment. Always rely on your treating clinician and in-person consultations for medical decisions.

Singer Audiology disclaims all warranties, express or implied, with respect to SMS communications, including but not limited to warranties of fitness for a particular purpose, accuracy, reliability, and timeliness of message delivery.

To the maximum extent permitted by applicable law, Singer Audiology shall not be liable for any damages — including direct, indirect, incidental, or consequential damages — arising from your participation in our SMS program, including but not limited to: undelivered messages, delayed messages, unauthorized access to your messages, or actions taken in reliance on information received via SMS.

Emergency Notice: Our SMS system is not monitored 24/7 and is not designed for emergencies. Never use SMS to report a medical emergency. Call 911 immediately in any life-threatening situation.

Your use of our SMS program is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes in detail how we collect, use, store, and protect your personal information in connection with SMS communications.

Key data handling principles applicable to our SMS program:

• We do not sell, rent, or share your mobile number with third parties for their own marketing purposes.
• SMS data is retained only as long as necessary for care coordination or as required by applicable law.
• You have the right to request access to, correction of, or deletion of your SMS-related personal information, subject to applicable law.
• Standard SMS is not an end-to-end encrypted communication channel. Avoid sharing sensitive protected health information (PHI) via text message.

Singer Audiology reserves the right to modify these Terms of Service at any time. Changes will be effective upon posting of the revised Terms on our website, with the updated effective date reflected at the top of the document.

For material changes, we may notify you via SMS or through other communication channels. Your continued participation in our SMS program after any modifications constitutes your acceptance of the updated Terms.

Singer Audiology also reserves the right to suspend or discontinue the SMS program at any time, with or without prior notice, for any reason including but not limited to operational changes, regulatory requirements, or technology transitions.

Governing Law: These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in New York County, New York.

If you have any questions, concerns, or requests regarding these Terms of Service, our SMS program, or your communication preferences, please reach out to us through any of the channels below. We are happy to assist.