Privacy Policy

We may use your information to:

• Schedule and manage appointments
• Provide audiology services
• Communicate regarding treatment and follow-up care
• Verify insurance coverage and process claims
• Process payments
• Respond to inquiries
• Improve our website and services
• Comply with legal and regulatory obligations

If you are a patient, your protected health information may be used and disclosed for:

Other uses and disclosures of your protected health information will only be made as permitted or required by law, or with your written authorization. A complete Notice of Privacy Practices is available upon request and will be provided to patients as required by HIPAA.

Singer Audiology may contact you by:

• Phone call
• Voicemail
• Text message
• Email

These communications may include:

• Appointment reminders
• Follow-up recommendations
• Hearing aid service notifications
• Billing-related information

You may request alternative communication methods at any time.

Our website may use cookies and analytics technologies to understand how visitors use the site and to improve functionality.

We use the OpenAI Ads Measurement Pixel to measure website visits and appointment requests after ad interactions. The pixel uses cookies and sends browser information to OpenAI. Its automatic matching feature may also send securely hashed contact information from website forms. Our event code does not include appointment reasons, messages, or hearing-test results.

Our server also sends appointment-request events to OpenAI using a request ID and browser references. These events exclude contact details, appointment reasons, and messages.

The OpenAI Ads pixel does not load, and our server does not send conversion events, when your browser sends a Global Privacy Control or Do Not Track signal.

You may disable cookies through your browser settings; however, some website features may not function properly.

If you submit information through website contact forms, appointment requests, or other online forms, we use reasonable safeguards to protect the information you provide.

Please do not send sensitive medical information through unsecured email or website forms unless specifically instructed to do so.

We do not sell your personal information. We may share information with:

• Insurance companies
• Healthcare providers involved in your care
• Business associates who assist us in operating our practice
• Government agencies when required by law
• Professional advisors, auditors, or legal counsel when necessary

Any third parties receiving protected health information are required to safeguard it in accordance with applicable laws.

We maintain administrative, technical, and physical safeguards designed to protect personal and health information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure.

Depending on applicable law, you may have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Request restrictions on certain uses or disclosures
• Request confidential communications
• Receive a copy of our Notice of Privacy Practices
• File a complaint regarding privacy practices

To exercise any of these rights, please contact our office.

Our website may contain links to third-party websites. Singer Audiology is not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

With your consent, Speech Focus uses site access to adjust audio locally and check media URLs. It does not record, retain, upload, sell, or share audio or URLs, collect browsing history, or access your microphone. Settings and consent stay on your device; clear extension storage or uninstall to delete them.

Data use is limited to audio adjustment and video controls under the Chrome Web Store User Data Policy, including Limited Use requirements. The appointment link identifies Speech Focus as the referral source; website privacy practices then apply.

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Singer Audiology PC and Michelle Singer LLC 155 East 55th Street, Suite 202 New York, NY 10022 Phone: (212) 914-4327 Email: info@singeraudiology.com